At Triad we believe in being open and up front with our customers and potential customers, so we have developed our Privacy Promise, a quick and simple summary explaining how we manage, share and look after your information.
Our Privacy Promise
We promise that we will tell you how we use your data and we’ll make sure we collect and store your data securely.
Safety is our number one priority
We have to collect and keep some data about you, for example your name, phone number and email address. We may also have to share your data with our trusted partners, in order to provide you with services.
We promise to collect, process, store and share your data safely and securely. We’ll also make sure that any other businesses we work with take the same amount of care.
You are in control
If you would like to stop receiving marketing from us, you can email us at email@example.com with the header “Unsubscribe”. You can also email us at the same address if the information we hold on you is wrong; just let us know what needs to be updated and we will make the corrections.
1. Who is responsible for your data
2. Personal data we collect about you
We collect personal data from you when you use our website, services or contact us.
Categories of data we collect
We may collect and process the following categories of information about you:
Your name and surname and your contact details
(email address, telephone number and postal address)
When you create an account on our website
When you complete a contact form requesting more information about us or our services
The communications you exchange with us (for example, your emails, letters or calls
When you contact us or you are contacted by us
Your posts and messages on social media directed to Triad
When you interact with us on social media
When you reply to our requests for feedback or participate in our customer surveys
Sensitive personal data
In the course of providing services to you, we do not collect information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged commission or conviction of criminal offences. Such information is considered “sensitive personal data” under the UK Data Protection Act 1998 and other data protection laws. You should only ever provide this information if you are happy to give your explicit consent, it is necessary, or you have deliberately made it public. By providing any sensitive personal data you explicitly agree that it may be collected and used in order to provide third party services. Triad will not collect or store Sensitive Personal Data unless you an employee of the company and we have a legitimate reason to do so in the proper provision of our engagement with you.
3. How and why we use your personal data
The collection and processing of your personal data is carried out using computers and/or IT enabled tools and any collected data will be strictly and solely used for the purpose it was given. Your data may be accessible to certain persons within Triad whom are involved with the operation of the website and services from an administration, sales, marketing, legal and system administration perspective, or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies and communications agencies (Data Processors). A list of these parties may be requested from the Triad at any time.
We use your personal data for the following purposes:
To communicate with you and manage our relationship with you
Occasionally we may need to contact you by email and/or SMS for administrative or operational reasons, for example, to inform you about updates to the service we are providing you or to notify you of any disruption to these services.
Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.
We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media.
Your opinion is very important to us, so we may send you an email to seek your feedback.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.
To personalise and improve your customer experience
We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience.
We may also collect information on how you use our website, which pages of our website you visit most and which services you search for, in order to understand your preferences. We may use this information to tailor the content you see on our website and, if you have agreed to receiving marketing communications, to send you relevant messages that we think you may like.
To inform you about our news and offers that you may like
We may send you marketing communications, if you have indicated that you are happy to receive these, for example when you complete the form on our website and you do not express a wish to not receive such communications.
If you are happy to receive marketing communications, we will provide you with news or offers that may be of interest.
In addition, if you are happy to receive marketing communications, we may send you communications promoting our partners’ products and services that may be related.
Please note that we do not share your contact details and other personal data with other companies for marketing purposes, unless we have obtained your consent to do so.
If you do not want to receive marketing communications from us can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us.
If you prefer, you can also call us and express your preference to not receive marketing communications on 01604 771100 or email firstname.lastname@example.org with the header “Unsubscribe”.
To improve our services, fulfil our administrative purposes and protect our business interests
The business purposes for which we will use your information include accounting, billing and audit and legal purposes, statistical and marketing analysis, systems testing, maintenance and development.
To comply with our legal obligations, for example, to fulfil a contract of services with you.
4. Requesting access to your personal data
You have a right to request access to the personal data that we hold about you.
If you would like to request a copy of your personal data, please email us at email@example.com
5. Security of your personal data
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data. When you provide your personal data through our website this information is transmitted across the internet securely using high-grade encryption.
6. Cookies or other tracking technologies
Below is a list of cookies used on our website, along with their function.
Strictly Necessary Cookies
None! Our developers are acutely aware of privacy and data protection issues and have crafted our website in such a way that it can be used without placing any cookies on your computer at all.
‘triad_gdpr_consent’ our own cookie which simply stores ‘yes’ if you have granted us consent to store it, and the other cookies described below.
Various cookies beginning ‘exp_’. These are set by our content management system, and contain data such as the last time you visited our website, and previous pages you have looked at. We do not store or utilise this information in any way. ‘exp_csrf_token’ is a unique and random sequence of numbers and letters which protects our website forms from spam.
Various cookies placed by Vimeo and Google. Third party cookies which are placed when third party components load such as the map on our contact page, and embedded video players. The third parties use these cookies to monitor the performance of their content. If you happen to have an account with one of these third parties, and are ‘logged in’ your activity on our website may be recorded in your account with the third party. Triad has no access to this third party information.
7. Sharing your personal data
We may share some of your personal data with, or obtain your personal data from, the following categories of third parties:
Government authorities, law enforcement bodies and regulators when this required by law.
Suppliers providing services to us in order to help us run our business. We may for example share your personal data with the companies who provide cloud services for us to help us operate.
We select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.
9. Contact information